ABOUT SHIPPING

About delivery and shipping charges

Domestic delivery (courier service)

Delivery company

[Company] Sagawa Express [Delivery service name] Hikyaku Takuhaibin

In principle, the delivery method will be Sagawa Express, but depending on the contents of your purchase and the delivery area,
At our discretion, we may change to another delivery company or method, such as Yamato Transport or Japan Post.
Please be aware of this in advance.

Shipping Fees (Domestic)

The shipping charges for orders over 3,980 yen in the table below are estimates for deliveries to Okinawa, remote islands, mountainous areas, etc.
If the delivery address is outside of these areas and the purchase amount is 3,980 yen or more (tax included), it will be subject to the free shipping line and shipping will be free.

region	Area Details	0-3,979 yen
Hokkaido	Hokkaido	1,000 yen
Northern Tohoku	Aomori Prefecture, Iwate Prefecture, Akita Prefecture	700 yen
Southern Tohoku	Miyagi Prefecture Yamagata Prefecture Fukushima Prefecture	700 yen
Kanto	Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture	700 yen
Shinetsu	Niigata Prefecture Nagano Prefecture	700 yen
Hokuriku	Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture	700 yen
Tokai	Gifu Prefecture Shizuoka Prefecture Aichi Prefecture Mie Prefecture	700 yen
Kansai	Shiga Prefecture, Kyoto Prefecture, Osaka Prefecture, Hyogo Prefecture, Nara Prefecture, Wakayama Prefecture	700 yen
China	Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture	700 yen
Shikoku	Tokushima Prefecture, Kagawa Prefecture, Ehime Prefecture, Kochi Prefecture	700 yen
Kitakyushu	Fukuoka Prefecture, Saga Prefecture, Nagasaki Prefecture, Oita Prefecture	700 yen
Southern Kyushu	Kumamoto Prefecture Miyazaki Prefecture Kagoshima Prefecture	700 yen
Okinawa	Okinawa Prefecture	1,000 yen

If the delivery address is in Okinawa, a remote island, a mountainous area, etc., it may not be eligible for free shipping.
Actual shipping charges will be those displayed on the checkout screen.

[Shipping fee includes consumption tax] This price includes consumption tax.
[Handling of remote islands and other areas] There are no additional shipping charges for remote islands and some areas.

Timing of product shipment

Unless otherwise specified:

Credit card payment: Your order will be shipped within the shortest possible business day after confirmation.
If you use other prepayment methods (bank transfer, etc.): We will ship your order within 2 business days after confirming your payment.

*Please check the "Business Day Calendar" or "User Guide" for business days and holidays.
*Depending on stock availability and order volume, it may take some time for your order to be shipped.

Regarding the bundling of multiple orders

If multiple orders are placed close together, we may, at our discretion, combine them into one shipment.
Please be aware of this in advance.

Regarding desired delivery time

You can choose from the following time slots.

9:00-12:00
12:00-14:00
2:00 PM to 4:00 PM
4:00 PM to 6:00 PM
6:00 PM to 9:00 PM

Even if you specify a time period, delivery may not be possible within the specified time due to traffic conditions, weather, region, etc.
In addition, the time zone specification service is only available if the delivery address is an individual.
If the delivery address is a corporation such as a store, we may not be able to deliver as specified.

Important points, address changes, and long-term absences

In Hokkaido, Okinawa, and some remote islands, we may not be able to deliver your order as requested, even if you specify a desired delivery date and time.
If you change the delivery address after shipping, the delivery company will treat it as a "forwarding" and you may be required to pay the forwarding fee.
In the event of force majeure such as transportation problems or bad weather, the arrival time and date may be delayed or advanced.
During busy periods such as the New Year holidays, delivery may take longer than usual.

About holding packages at sales offices and service centers (Sagawa Express)

You can also have your package held at a Sagawa Express branch office or service center.
If you wish, please enter the address of the desired branch (service center) and "Pick up at XX branch (service center)" in the delivery address field.
Please enter your name and phone number as your own information.

For more details, please also check the Sagawa Express "Office Pickup Service" information page.

About delivery

If you specify that your parcel be left at your door, we will deliver it to you regardless of whether you are at home or not.
Delivery is considered complete when the product is placed in the designated location, and we will consider that we have fulfilled our obligation to deliver the product to the customer.

After delivery to the specified location is completed,

Loss or theft of goods
Defacement/damage
Leakage of information written on shipping tags

Please note that we will not be held responsible for any damages caused by the above.

For more details, please see Sagawa Express's "Delivery to Drop-Off Service" information page.

Regarding the use of overseas forwarding service companies

If you use a forwarding service company to send your package overseas, after we have delivered it to your specified address,
We cannot take any responsibility for the status of delivery of the package after it has been received by the forwarding service company.
Please contact the forwarding service company yourself.

If you use your forwarding service company, we just support the domestic delivery part in Japan.
Please note that we do not take any responsibility or liability for any damage or loss caused through your forwarding service company.
Please contact your forwarding service company yourself after it received your package.

Regarding long-term absence or refusal to receive parcels

If you cancel or decline to receive the product after it has been shipped, you will be responsible for the actual shipping costs.
If a certain period of time passes without you receiving the item due to absence or other reasons, the package will be returned to us.
If the item is returned, your order will be cancelled and you will be responsible for the return shipping costs.
Even if you are eligible for free shipping or during a campaign, we may charge you the actual shipping costs we cover.

About international shipping (EMS)

Delivery company and shipping conditions

[Service provider] EMS (Express Mail Service)
Shipping charges depend on the total weight of the package and destination.

Due to shipping restrictions, we are unable to ship to the following countries:
United States, United Kingdom, Australia, Singapore, New Zealand, Norway, and France.
(We cannot ship to the US, UK, Australia, Singapore, New Zealand, Norway, or France)

EMS Shipping Fee Table

	~500g	~1.0kg	~2.0kg	~3.0kg	~4.0kg	~5.0kg
China, Korea, Taiwan	1,500 yen	2,200 yen	3,400 yen	4,400 yen	5,400 yen	6,400 yen
Asia (excluding China, Korea and Taiwan)	1,900 yen	3,150 yen	4,550 yen	5,750 yen	6,950 yen	8,150 yen
Oceania, Canada, Mexico, The Near and Middle East, Europe	3,150 yen	4,400 yen	6,700 yen	8,800 yen	10,900 yen	13,000 yen
United States (including Guam and other overseas territories)	3,900 yen	5,300 yen	7,900 yen	10,300 yen	12,700 yen	15,100 yen
Latin America (excluding Mexico), Africa	3,600 yen	5,100 yen	8,100 yen	11,100 yen	14,100 yen	17,100 yen

[Shipping fee includes consumption tax] This price includes consumption tax.
[Handling of remote islands and other areas] Additional shipping charges may apply to remote islands and some areas.

We will ship items within 2 business days after order confirmation. Fastest and safest delivery.

*Please refer to the price list for shipping costs outside Japan.
Please note that shipping charges depend on the total weight of the purchased items.
Please note that we do not accept returns or exchanges of items shipped outside of Japan.

Important Notice for Shipping to Indonesia, South Korea, and China

For Indonesia:
When shipping to Indonesia, it is mandatory to include the 15-digit Tax Identification Number (NPWP).
Please check the NPWP number and enter it after the recipient's first name in the shipping address.
For South Korea:
A customs clearance code (PCCC) may be required for deliveries to South Korea.
Please check the recipient's clearance code and include it after the recipient's first name in the shipping address.
For China:
A personal customs clearance code (ID) may be required for deliveries to China.
Please check the recipient's code and include it after the recipient's first name in the shipping address.

Areas where overseas delivery is possible

We ship to the following countries and regions (may vary depending on the product).

Argentina, Austria, Belgium, Brazil, Canada, Switzerland, China, Germany, Denmark, Spain, Greece, Hong Kong, Indonesia, India, Italy, South Korea, Morocco, Mexico, Malaysia, Netherlands, Philippines, Poland, Portugal, Russia, Sweden, Thailand, Turkey, Taiwan, Vietnam

*Shipping to different countries and regions varies depending on the product.
*Please check the cart screen or contact us for the latest support status.

Cancellations and returns (refunds and exchanges)

1. Cancellation due to customer convenience (before product shipping)

Supported conditions

Cancellations can only be made to orders before they are shipped.
If you would like to do so, please contact us as soon as possible using the inquiry form, email, or phone.

As a general rule, we cannot accept cancellations after the product has been shipped.
Please contact us regarding whether or not a return is possible.

Due to hygiene reasons, we cannot accept returns or exchanges of underwear products for customer convenience.

Refund amount

If you wish to cancel your entire order, we will cancel your payment or refund your money.
When using coupons, points, etc., handling will be in accordance with the terms and conditions of each service.

2. Refunds for Customer Indifference

Supported conditions

We will provide a refund if the following conditions are met:

The product must be unopened and unused.
Please contact us by phone or email within 7 days of receiving the product.

For hygiene reasons, we cannot accept returns or exchanges of underwear products for customer convenience.

Refund amount and shipping fee

Refund amount: Full price of product Return shipping fee: Customer is responsible

3. Exchange due to customer convenience

Supported conditions

We will exchange the product if the following conditions are met:

The product must be unopened and unused.
Please contact us by phone or email within 7 days of receiving the product.

For hygiene reasons, we cannot accept returns or exchanges of underwear products for customer convenience.

postage

Return shipping fee: Customer pays Re-shipping fee: Store pays

There may be cases where an exchange cannot be made, such as when it is not possible to arrange for the same product.
In that case, we will provide a refund.

4. Refunds due to product defects

Supported conditions

If an unused product has an initial defect, we will provide a refund under the following conditions.

Please contact us by email or phone within 7 days of receiving the product.

Refund amount and shipping fee

Refund amount: Full price of product Return shipping fee: Store's responsibility

Please return the defective product cash on delivery. After inspecting the product, we will cancel the payment or refund you by transferring the money to your designated account.

5. Replacement due to product defects

Supported conditions

If there is a defect in an unused product, we will exchange it.

Please contact us by email or phone within 7 days of receiving the product.

postage

Return shipping fee: Store pays Re-shipping fee: Store pays

We will send you a replacement product along with a prepaid shipping slip for returning the defective product.
If we are unable to exchange the product, such as if we do not have the same product in stock, we will provide a refund.

6. Contact details and return address for cancellations, refunds and exchanges

Inquiries and contact information

Phone number: 06-6131-7959
Email address: shop@egde.jp
Reception hours: Weekdays 10:00-17:00 (excluding Saturdays, Sundays, public holidays, and company-designated holidays)

Return address

〒531-0076
Ogawa Building 202, 2-1-1 Oyodonaka, Kita-ku, Osaka City, Osaka Prefecture
Plus One Co., Ltd. Returns and Exchanges Department Phone number: 06-6131-7959
Fax number: 06-6131-7959

7. Notes on cancellations, refunds and exchanges

The products listed on this website are sold simultaneously through multiple channels, so there may be cases where items are out of stock due to mis-selling.
If we determine that excessive cancellations, long absences, refusals to accept deliveries, etc. are interfering with our business operations, we may refuse to accept future orders.
We strictly prohibit the purchase and resale of products for profit. We reserve the right to cancel any orders that are deemed fraudulent, such as excessive orders or large shipments to the same address.